| Whether you are ordering from the UK or
overseas, our conduct is governed by British Law and you are entitled to expect the
highest standard of care from us. This includes not only respecting your privacy (in
accordance with the Data Protection Act (1986) - please see Confidentiality)
but also we are required under the recently introduced Consumer Protection (Distance
Selling) Regulations 2000 to clearly state what we are offering for sale in a way that you
are confident that you are purchasing the appropriate goods with full rights. WE
UNDERTAKE;
- to clearly
describe the products offered for sale, without false embellishment, stating which are
currently available.
- to
only accept payment for products that are currently available.
- to post the
products requested upon receipt of payment. Except in special circumstances we would not
normally encash cheques until the goods have been dispatched.
GUARANTEE
We will obviously
replace any goods that are faulty, within a 12 month period. If you damage a disk, please
contact us and we will offer a replacement for a nominal charge.
WE HAVE
RIGHTS TOO!
What we will not do
is accept for refund any product which doesn't contain the details you hoped to find, or
just because you ordered incorrectly. Our ordering system is designed to minimise any
potential misunderstanding.
This may sound
extremely harsh, but we are a non-profit making organisation trying to fund the salvation
of these wondrous books for the benefit of all, and not a lending library! |
